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Frequently asked questions
Certificates, renewals, rescheduling and what to bring on the day — answered in plain English.
Certificates & renewals
Same-day Statements of Attainment, how long they last, and when to re-sit.
Rescheduling & refunds
Moving your date, cancellations, and our fair-notice policy.
On the day
What to bring, ID requirements, parking, and how long courses run.
Payments & invoices
Accepted methods, workplace invoicing, and group bookings.
Everything else
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